At MrCasinova.com, we strive to provide our readers with accurate information and reviews about casinos from around the world. Over time we have created our own review system. The system contains a set of criteria that each casino must meet in order for us to recommend them. Our process involves 7 steps, and on this page, we will go through each one so you can see how we test casinos.
🔒 Safety and Security
The process begins with reviewing the casino’s safety and security. It is very important to know that your money and personal information is safe. In order for a casino to be legitimate we check that the casino has a valid license. This will verify that the casino is operating legally. Trusted authorities that we prefer include the Malta Gaming Authority, the Gibraltar Gambling Commission, the UK Gambling Commission, and the Kahnawake Gaming Commission. We also check that the casino is regulated by an independent testing agency. The most respected today is eCOGRA. Finally we look for a up to date SSL encryption certificate. This is vital in terms of security since it protects your personal information.
🎲 Game Selection
A large selection of games is a must for any good casino. This should include a good mix of slots, table games, live dealer games and live casino games, besides other. Slots players will surely look out for progressive jackpots. Such games pay out the greatest winnings out of all the casino games. We also look out for the option for you to play games for free. Playing games for free will give you the opportunity to test out the game, get familiar with it and see whether you want to invest your money on it or not. The games will normally be provided by third party casino software developers like NetEnt, Microgaming and Evolution Gaming to mention a few. Such game providers are known in the casino industry for their high standards. We also check that the RTP of the games are fair, meaning that the customers get a decent payout rate.
🎁 Bonuses and Promotions
The next step focuses on bonuses and promotions. Our team is looking for fair casino bonuses that give players good value. An attractive welcome bonus is a decent start. Recommended bonuses that we like include free spins, deposit bonuses, cashback, no-wagering spins and no deposit bonuses. For a bonus to be fair, the terms and conditions must be reasonable. Therefore, we always double check the bonus terms. Such offers should not be given only to new customers. Existing players should also be rewarded too with a loyalty program for example. For each casino we look at what rewards the program consists of and the total value.
If everything adds up until this point, the team at MrCasinova.com goes through the process of depositing and withdrawing money. Firstly, we sign up to the casino and make a deposit to see how easy and efficient it is. We mainly look at deposit methods available like PayPal, credit cards and phone payments. We then check the withdrawal process. This includes accepted banking options and eventual fees. We also make sure to note that the casino does not take too long to process the winnings. When we request a withdrawal, it must be processed within the specified time frame.
📱 Mobile Casino
Many players now opt to use their mobile device for casino games. Therefore, a modern casino should cater for that. We test how the casino perform on popular devices like Android, iPhone and various tablets. We see if the casino works well on the different screen sizes without annoying errors or glitches. Some casinos will also offer players to download an app. When available, we make sure to test it out and compare it to the browser version. Speed, game variety and user-friendliness are important here.
📧 Customer Support
As a player, you might need assistance from the casino’s customer support team from time to time. Customer satisfaction should always be a high priority. We prefer if the support team is available 24/7. We want to be able to contact them via live chat, email and telephone. Moreover, a detailed FAQ section should be made available too. Our team always contacts their support to see how efficient and effective their response to our queries are.
🌎 Language and Currency
When playing online you will be exposed to several casinos coming from different countries. We test out how casinos adapt to different needs of different users from all around the world, especially when it comes to language and currency.
If a casino operates in a shady or unprofessional way, we will not recommend it. Instead, we will blacklist it. We only want to display online casinos that we would recommend to our friends and family. Blacklisted casinos usually have the following attributes in common:
- ⚠️ Poor or non-existing customer service
- ⚠️ Slow and unreliable payouts
- ⚠️ Lack of security
- ⚠️ Unfair Bonus terms
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